CronoTech Consulting's
Privacy Policy
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Effective Date: October 21, 2024

CronoTech Consulting, located in Louisville, Kentucky, USA, values your privacy and is committed to transparency and security. We take privacy very seriously and aim to protect any personal information you share with us. This privacy policy outlines how we collect, use, and protect your data in compliance with relevant laws and regulations.

We do not track users beyond login activities for applications, and for customers, we track their geographical location solely for security and spam prevention purposes.

To learn more about our services, please visit CronoTech Consulting.

1. Information We Collect

  • Personal Information: When you sign up for our services or contact us, we may collect your name, email address, phone number (if provided), Discord username (if provided for notifications), and billing details, such as your address and legal name.
  • Technical Information: We track IP addresses solely for security and spam prevention purposes. This helps us block connections from certain countries or regions when necessary to maintain the integrity of our services.
  • Usage Data: We do not track specific usage data, but we do monitor how many users are utilizing our tools and instances of installed/hosted applications. This is done for performance optimization, such as determining potential sources of lag when a large number of users are active.
  • Billing Information: We use PayPal for payment processing. Any billing information you provide is securely handled by PayPal and not stored on our servers.

2. How We Use the Information

  • Service Provision: We use your personal information to provide our services, including web hosting, application development, game server hosting, and technical consulting.
  • Performance and Optimization: We monitor how many users are using our tools and hosted app instances to optimize performance and address potential issues like lag.
  • Communication: We use your contact details (email and Discord username) to notify you of important service-related updates, such as maintenance, upcoming changes, or issues that may affect your service. We do not send promotional emails at this time, but we do post updates on our Discord server.
  • Security: We use the technical information we collect, such as IP addresses, to protect our services from spam and unauthorized access. This may include blocking connections from certain regions to ensure the security of our systems and users.

3. Third-Party Services

We use a few trusted third-party providers to support our services. These third parties are required to maintain the confidentiality and security of your information and only use it to provide their services.

  • Pterodactyl: We use Pterodactyl for managing game servers. Some technical information, such as your server configurations, may be shared with this platform to ensure smooth service delivery.
  • PayPal: We use PayPal for processing payments. Any billing information you provide is securely handled by PayPal, and we do not store your payment details on our servers.
  • HestiaCP (formerly VestaCP): We use HestiaCP to manage web hosting services for our clients. Some personal and technical information may be shared with this platform to manage your web hosting environment effectively.

4. Cookies and Tracking

  • Pterodactyl: Cookies are used for login persistence to ensure you remain logged in during your session.
  • HestiaCP: Cookies are used for login persistence, but they are cleared after one hour, and you will need to log in again to continue your session.

We do not use cookies for tracking purposes. The only tracking we do is for IP addresses, which are collected strictly for security purposes, such as preventing spam and unauthorized access.

5. Data Retention

  • Personal Information: We retain your personal information, such as your name, email address, and billing details, until you request its deletion. We are in the process of establishing a standard retention period of three years for inactive accounts.
  • Technical Information: IP addresses and other technical data collected for security purposes are retained indefinitely. This ensures that blocked IPs remain blocked and we can maintain the security of our services.

6. Data Security

We take the security of your data very seriously and implement several measures to protect your personal and technical information:

  • Encryption: All data on our servers is encrypted, and all credentials are stored using secure encryption methods.
  • Access Control: Access to systems and data is restricted to authorized personnel who need it to perform their job functions. Admin-level and root-level access is protected behind a two-factor authentication (2FA) wall to further enhance security.

We also encourage users to take steps to protect their accounts by using strong passwords and keeping their login information confidential.

7. Your Rights

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: If any of the information we hold about you is incorrect or outdated, you have the right to request that it be updated.
  • Deletion: You can request the deletion of your personal data at any time. Upon request, we will remove your information from our systems unless we are required by law or for security purposes to retain it.
  • Data Portability: You have the right to request that your personal data be transferred to another service provider, where technically feasible.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. If we make significant changes, we will notify you via email or by posting a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us at:

CronoTech Consulting
Louisville, KY, USA
Email: support@cronotech.us
Discord: discord.cronotech.us